Terms of Service

1. Acceptance of Terms

By accessing our website, creating an account, or renting a vehicle from SgCar.Rent, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Rental Requirements

To rent a vehicle from SgCar.Rent, you must meet the following requirements:

• Age: Be at least 23 years old (25 for luxury and premium vehicles)
• Driving License: Hold a valid driving license for at least 2 years
• International Visitors: Must have a valid International Driving Permit (IDP) along with your home country license
• Payment: Have a valid credit card in your name for security deposit
• Identification: Provide valid government-issued photo ID (NRIC for Singapore residents, passport for visitors)

3. Booking and Cancellation

Cancellation Policy

• 48+ hours before pickup: Full refund
• 24-48 hours before pickup: 50% refund
• Less than 24 hours: No refund
• No-show: Full charge applies

Modifications

Booking modifications are subject to vehicle availability and may result in rate changes. Please contact us at least 24 hours before your pickup time to request modifications.

4. Vehicle Use

When using our rental vehicles, you agree to:

• Drive only within Singapore unless prior written approval is obtained for Malaysia travel
• Not smoke in the vehicle (cleaning fee of $200 applies for violations)
• Not transport pets without prior approval and protective seat covers ($50 surcharge)
• Keep the vehicle locked when unattended
• Follow all traffic laws and regulations
• Not carry more passengers than the vehicle is designed for
• Not use the vehicle for hire, delivery services, or commercial purposes unless specified

5. Payment Terms

Rental Rates

All rates displayed on our website are in Singapore Dollars (SGD) and include GST. Rates do not include fuel, ERP charges, parking fees, traffic violations, or additional equipment like child seats ($10/day).

6. Insurance and Liability

All rentals include basic insurance coverage: Third-party liability up to $1,000,000, collision damage waiver (CDW), and personal accident coverage for the driver.

Standard Excess

• Economy/Compact: $1,500
• Standard/SUV: $2,000
• Premium/Luxury: $3,000-$5,000

Optional Super CDW is available to reduce excess to $0 for an additional daily fee.

7. Vehicle Return

Please return the vehicle on time. A 30-minute grace period applies, after which hourly or daily rates will be charged. The vehicle should be returned in the same condition as received, cleaned and with a full tank of fuel.

8. Prohibited Uses

Strictly prohibited: Illegal activities, racing, subletting, towing, off-road driving, or driving outside Singapore without approval.

9. Accidents and Breakdowns

24/7 roadside assistance is included for mechanical breakdowns, flat tires, or battery issues.

10. Limitation of Liability

SgCar.Rent's liability is limited to the rental fees paid. We are not liable for indirect damages, loss of business, or personal belongings left in vehicles.